Frequently asked questions

What is HALO?

HALO is a complete COVID-19 system that provides you with rapid, accurate saliva testing that lets you get on with your life.

The test is as simple as spitting into a test tube, with a door-to-door courier service and your results delivered to you online or in-app within 24 hours* of your sample being received by our labs.

We offer a complete range of testing options, including for Day 2 and Day 8 travel testing and for the Day 5 Test to Release scheme.

*Your results will be available within 24 hours of your test being received at our labs. Please note: Your return courier service must be booked by 5pm for next day collection (Monday – Friday). Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

How does it work?

  • Register

    Buy your test and register your details here

  • Delivery

    Your test is couriered to you the next day (if purchased prior to 5pm, Monday to Friday). If purchased after 5pm, your test kit will be dispatched the next business day.

    Tests purchased on Saturday or Sunday will be dispatched on Monday for delivery on Tuesday. Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • Book your return courier

    Once you receive your test, please call us on 0330 390 4586 to arrange a collection. Your courier will collect your test and return it to the lab the following day.

    Please note: Your return courier service must be booked by 5pm for next day collection (Monday – Friday). Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • Take the test

    Take the test on the day of collection following the instructions in the app, or online, or watch the video here

  • Collection

    Your courier will collect your test and return it to the lab the following day. Please note: Your return courier service must be booked by 5pm for next day collection (Monday – Friday). Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

  • Results

    You will be notified of your result via email and a notification through the app within 24 hours of the lab receiving the test.*

    *Your results will be available within 24 hours of your test being received at our labs. Please note: Your return courier service must be booked by 5pm for next day collection (Monday – Friday). Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

Delivery

  • When will my test kit arrive?

    Your test is couriered to you the next day (if purchased prior to 5pm, Monday to Friday). If purchased after 5pm, your test kit will be dispatched the next business day.

    Tests purchased on Saturday or Sunday will be despatched on Monday for delivery on Tuesday.

    Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • My test kit hasn’t arrived, what should I do?

    Please call us on 0330 3904586.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • Urgent Tests

    If you require a faster turnaround than our standard delivery service please call us 0330 390 4586.

    If you’re within the M25 we can arrange for your Halo test to be directly couriered to you and delivered straight back to our lab:

    £215 for one test
    £295 for two tests

    Our driver will wait for 15 minutes while you administer your sample using the Halo app.Your test will then be prioritised on arrival at our laboratory.

    Please call us on 0330 390 4586 to book.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

Returning your test to the lab

  • Once you receive your test please call us on 0330 390 4586 to arrange collection

    Your courier will collect your test at the agreed time and return it to the lab the following day. Please note: Your return courier service must be booked by 5pm for next day collection (Monday – Friday). Please call us on 0330 390 4586 if you require collection over the weekend and our team will endeavour to help.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

    We also have a drop-off point where you can drop off your completed tests between the hours of 7am-7pm Monday-Sunday – even over the bank holiday weekend. Samples are collected regularly throughout the day and delivered straight to our lab.

    Drop-Off Point Address:

    Halo Verify
    C/O Absolutely Couriers
    15-16 Guildford Street
    London
    WC1N 1DW

  • When should I book my courier?

    It is important that you have your courier booked for collection on the day you take your test. This will ensure the shortest amount of time between you taking the test and your result being processed.

  • I missed my courier collection, what should I do?

    Please call us on 0330 3904586. Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

How to take the test

  • Follow the instructions in the app, or online, or watch the video here

Results

  • How long does it take to get test results?

    You will be notified of your result via email and a notification through the app within 24 hours of the lab receiving the test.*

    *Your results will be available within 24 hours of your test being received at our labs. Please note: Your return courier service must be booked by 5pm for next day collection (Monday – Friday). Please call us on 0330 390 4586 if you require collection over the weekend.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • I haven’t received my results, what should I do?

    The standard turnaround time for test results is 24 hours from when the test reaches our lab. If you haven’t received your results after this period, please check email for notifications, as it may mean that you have not submitted your test correctly or a repeat test is required due to the quality of the sample provided.

    If in doubt, please call us on 0330 3904586.

    Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • My test result was inconclusive. What should I do?

    At HALO, our NSR (New Sample Required) rate is lower than other test providers. A very small percentage (1.7%) of tests come back inconclusive. In this unlikely event, you will need to book another test as soon as possible. Please call us on 0330 390 4586. Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • The most common reasons for an inconclusive result include:

    • Too little or too much saliva in your sample
    • You were dehydrated while taking the test
    • If you have poor oral health
    • You ate, drank or smoked within 30 minutes before taking the sample
    • There was a foreign object in your sample, for example lipstick or food

I’m going on holiday, what tests do I need?

  • I’m travelling to a GREEN list destination, what tests do I need?

    You will need a Pre-Departure and Day 2 Return Test BOOK HERE

  • ** Don’t forget, you must have proof of a negative coronavirus (COVID-19) test to travel back to England. The HALO service only operates in England, so you will need to book this separately in the country you’re travelling to.

  • I’m travelling to an AMBER list destination, what tests do I need?

    You will need a Pre-Departure, Day 2 and Day 8 Return Test. Under the ‘TEST TO RELEASE’ scheme, you can also purchase a Day 5 return test, which will allow you to end your quarantine a few days early (providing the result is negative). BOOK HERE

    ** Don’t forget, you must have proof of a negative coronavirus (COVID-19) test to travel back to England. The HALO service only operates in England, so you will need to book this separately in the country you’re travelling to.

  • I’m travelling to a RED list destination, what tests do I need?

    We can offer you a Pre-Departure test, however, current rules state you must book a quarantine hotel package for your return. BOOK HERE

  • What countries accept the tests?

    HALO provides the gold standard PCR test. Before booking your test, please check with the local government authority in the country you are visiting to ensure our test meets their requirements.

    If in doubt, please call us on 0330 3904586. Our call centre is open from 8am – 8pm Monday-Friday, and 8am – 4:30pm on Saturday and Sunday.

  • Where can I find out more about foreign travel?

    View the latest Government Guidance here

  • How do I submit a test for a child?

    The child’s parents or guardians will need to log into the web portal on behalf of the child and register the child as a user. It is important to note that for data protection reasons you will need to include a unique email address for the child.

    **If taking tests for travel purposes, UK Government guidance states that Children under 11 do not need to be tested in order to travel.

What is ‘Test to Release’?

  • If you are returning to England from an AMBER list destination, under the Test to Release scheme you can purchase an additional Day 5 HALO test which will allow you to end your quarantine early. BOOK A TEST TO RELEASE PACKAGE HERE
  • Can I use Test to Release in Scotland, Wales or Northern Ireland?

    No. Test to Release currently only applies to England.

  • Can I use the government Test to Release if I have COVID-19 symptoms?

    No. If you have COVID-19 symptoms, Test to Release is not suitable for you. Visit the NHS for the latest information about what to do if you are ill with COVID-19.

  • How long will I have to self-isolate on my return from holiday?

    View the latest Government Guidance here

Where is HALO based?

  • Our laboratory is based at Imperial College, London.

Refunds

View our refund policy here