Our Standard Service
Please note: this page relates to delivery and collection of our PCR Tests. If you are purchasing an Antigen Lateral Flow Test, please see our dedicated page for delivery details.
Step 1: Delivery
Your test is couriered to you the next day (if purchased prior to 5pm, Monday to Friday). If purchased after 5pm, your test kit will be dispatched the next business day. Tests purchased on Saturday or Sunday will be dispatched on Monday for delivery on Tuesday.
At checkout you also have the option so specify a different delivery date in the future.
Step 2: Book your return courier
Once you’ve received your test, you should book your return courier for the day you need to take the Test. You can do this online here or through the HALO iOS mobile app. Your return courier must be booked before 5pm for next-day collection. The return courier is included with the purchase price of the Test.
Weekend and same-day collection is also available for an additional fee – which varies depending on your location. Please call us on 0330 390 4586 to arrange. The call centre is open 8am-8pm Monday to Friday and 8am-4:30pm Saturday and Sunday.
Step 3: Take the test
Take the test on the day of collection – to do so you can follow instructions in this video or in the app.
Step 4: Getting your test to our lab
Our return courier will collect your completed test at the agreed time.
Step 5: Getting your results
You will be notified of your result via email and a notification through the app within 24 hours of your test arriving at our lab in London after your collection. (Arrival times at our lab vary depending on your location, but is by the next business day at the latest.)
If you haven’t received your results after this period please call us on 0330 390 4586. The call centre is open 8am-8pm Monday to Friday and 8am-4:30pm Saturday and Sunday.
Express Courier Service
Our Express Courier Service has a faster turnaround time than our standard delivery service and is currently available to any customers who live within the M25. Our courier driver will wait for 15 minutes while you take your test and then deliver it directly to our laboratory. You will receive your results within 24 hours – often much quicker than that. The cost of our Express Courier Service is £215 for one test £295 for two tests. Please call us on 0330 390 4586. The call centre is open 8am-8pm Monday to Friday and 8am-4:30pm Saturday and Sunday.